I am about to lose my mind, every time I call customer service for this company I get someone with a thick accent who I can barely understand and who doesn’t understand me. I have to keep hanging up until I get someone who speaks English. Why is this so fucking difficult??
shareYou seem to spend an awful lot of your time on the phone to customer service.
shareThat's what I was thinking.
shareHow good at customer service can he possibly be in his post office job? We've seen his vitriol pertaining to his customers time and again. He epitomizes for me the conclusion that some people just do not belong in that position.
shareI’m confused. What language are they speaking to you if not English?
shareQue?
shareI think he means it's jibberish.
shareI know what he means but he's falling into the old trap of making slightly racist insinuations about anyone who has an accent by suggesting they "don't speak English". We've all encountered language barriers on the phone before and spoken to someone who is perhaps a little difficult to understand. It's not hard to handle it like an adult, with patience and understanding.
I used to work in a call center in Melbourne and had a mate there who was of Indian descent and spoke in a rather thick accent. Great guy, funny as shit and a really good person to have on your team. You would not believe how often he spoke to people who would not believe he was in Australia and demanded to be transferred to somewhere "other than a call centre in Delhi". People were so rude to him constantly, it broke my heart a little bit for him, but he himself handled it with good humour and professionalism. Never let it get him down. He was a better man than I would have been about it in the same situation.
People assume when they're in the majority that everything should pan out their way. It's like that that with everything unfortunately. And not just with race.
shareVIKRAM FROM THE MICHAEL SCOTT PAPER COMPANY?!😮
shareI think its a good metaphor to use for
"at the end of the day , I cant understand"
and if he hasnt named a particular country its not racist
Also , someone will be quick to point out countries arnt races.
It could be for a variety of reasons (the lack of clear comms)
They could be using english words beyond his vocabulary e.g. "Please send us the remittance"
They could be using technical terms (what your mac address?)
And yes , the accent could be too thick , which I think is a valid complaint.
I dont blame Indians clever enough to work in a second language for having an accersnt , I just dont think speaking to westerners thousands of miles away in a noisy call centre inn said accent , is a good idea.
The company should pay extra for people who can communicatre clearly , however they do it
Why is it so fucking difficult for you to stop complaining and shut the fuck up?
Why? Are you that sad?
I NEVER ignored a user here and I always told myself I wouldn't but Im this close with you. You are SUCH a drag! Can't you go on another board or other platform or other planet?
Why is it such a drag?
People have made careers in the entertainment industry by complaining about things.
I find it quite entertaining reading about whats upset moviebuff this week.
In Canada, sometimes you have to wait until the machine says it in English and French before you can press 1 for English. I've had to wait for up to 2 minutes, but thank God it's rare.
shareNice deep breaths. Deeep breaths. Go for a walk, listen to the birds outside and look at the sky.
shareWas that in the Lebron years
share