Jenna Coleman was a total brat
I heard horror stories about what was going on behind the scenes with this show. Of all the people working on the set, the first costume designer had the worst of it, including dealing with Jenna screaming at him many times "I'm allergic to lace!" First off, there's no such thing as an allergy towards lace, and second, guess what Queen Victoria had on almost all her clothes during her reign of 63 years? Lace.
Small wonder he quit after three episodes and was replaced with someone else.