I agree with Loomis, but I think it goes realistically. I've not worked in that exact type of setting, but I've worked in similar settings, healthcare related, sometimes mildly on the psych side. And the way this goes rings true. Oftentimes, the person who actually has a best read on the patient in question will be over-looked and dismissed by the powers that be, who most likely only have the most glancing familiarity with the patient. This will be because the powers that be simply don't like what message that worker is giving, and they want to present something more pleasant, more palatable.
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