I feel like one of the many great aspects of demonstrating the nature of the characters of the film exists within scenes like this. A lot of the events of the film that lead up to this point do a great job at displaying the humanism of Andy, Red, Brooks, and Red's prison buddies. Even though we have been shown that Hadley is a brutal and harsh man, this scene really shows us how his harsh ways are not merely part of his job - he really is a man with no sense of understanding and he is not capable of things like regret and empathy. Even when one of his fellow guards says he is sorry to hear of his rich brother passing away, Hadley makes it clear that he couldn't care less and is audacious enough to be angry at him for leaving him a decent supply of cash.
I feel like the fact that the Warden is humanized early on (his scene with Andy during the inspection when they both discuss their favorite Bible verses, the scene in his office where he shows Andy the needlepoint picture that his wife made in the church group, etc) really makes it more of a gut punch later in the film when he throws Andy in solitary for a month, has Tommy killed, and adds on another month to Andy's time in solitary. Yet, we know from early on that Hadley is an evil bastard who is capable of carrying out anything with no ethical sense of self control.
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