I'm sorry but her mother!
Her mother was awful! I know this movie tried to paint even the 'villains' mistreating Penelope in a somewhat positive light, but her mom is such a hag to me! Even after Penelope accepts herself and gets a 'normal' nose the mother has to go and be completely superficial again during the one scene that is supposed to redeem her a little bit (if I had only loved you like I should have) by commenting on her nose AGAIN. Just the way her mother treated Penelope throughout the movie, looking as if she found it difficult to look her in the face (the scene at the wedding when Penelope runs and then tells her mother to look at her) it looked as if her mother was inwardly cringing. The mother really bothered me in this movie. I understand she is superficial and wanted her daughter to have a normal life with a normal nose and all that, but my god, she was just selfish and low! I know for a fact my mother would have never treated me that way, no matter how effed up my nose was, as all mothers should do for their kids.
I don't know, it just really bothered me. I did not like the mother/daughter relationship whatsoever. If I were Penelope I would have been like EFF OFF to my parents the second I got my 'normal' nose and was able to move away. I'd never have talked to them again. I'm sorry but they proved how much they did not love her for 20 + years of her life, and to me they didn't deserve her as a daughter.
you are not a beautiful and unique snowflake.