WoW though partially lost on me

This was really well acted and well done though I’ll admit it was pretty obvious from the start what had happened to their son(though not to the extent of the ending)

I have to admit though as a white person some of the mothers talk was lost on me and I feel really bad about that. The way the white officer treated her was pretty crappy as well, same with the other one. Could no one have said anything else? Seems like more information would have been put into the system but I guess in this case they had to come up with the cause of death