Isn't the entire premise just dumb?
"An emotionless utopia"? Setting aside the oxymoronic quality of that phrase for a moment, isn't the entire premise of all these humans having no emotion just about the dumbest idea for a movie there is?
Having feelings and emotions is integral to being human. How would a world like this ever even come to be? Is it even explained? Aside from the fact that I can't imagine our species ever becoming "emotionless", there is also the little problem of it not even being logically possible - unless it's a society that is only absent "certain" emotions that are specified in the story. ALL emotions vanishing can't happen.
In one of the first scenes, two people go through a turnstile at the same time, the man steps aside for the woman and she says thank you before going through. Why would anyone ever say thank you? What point would it serve. If everyone is emotionless, there is no such this as politeness anymore. If she didn't say thanks, he wouldn't feel bad. Saying thanks doesn't make him feel good. There is literally no point, and in fact is a waste of energy and time.
And if you reduce it to it's most elemental, the fact is that you have to "want", which is an emotion, to obey the rules.
It makes no sense on so many levels, it's hard to fathom how anyone can write a story like this, much less enjoy watching it.