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New IMDB Response - Keep Writing! Jeff Bezos/Colin Needham


So below is the response I got from Amazon/Jeff Bezos. As you can see I'm told to contact IMDB directly. And since they've provided a contact link that actually works, I will do that. But don't stop writing to Jeff at Amazon. He owns IMDB, whether he says it's independent or not, and he can influence the decision, especially if he realizes people are making the connection between IMDB and his other businesses, like Amazon, AirBNB, The Washington Post, etc.


Email him directly at: [email protected]

Direct comments to IMDB CEO Colin Needham at: http://www.imdb.com/helpdesk/contact_form

Here's the letter I got from Amazon:

Amazon
Message From Executive Customer Relations

Hello Penny,

I'm Jennifer of Amazon.com's Executive Customer Relations. Jeff Bezos received your e-mail, and I'm responding on his behalf.

We appreciate that you took the time to share your concerns with us. Although IMDb.com is a wholly-owned subsidiary of Amazon.com, it is a separate site and operates independently.

We recommend you contact IMDb’s support staff directly via the form located at http://www.imdb.com/helpdesk/contact_form with any concerns you might have regarding their message boards.

Best regards,

Jennifer P.
Executive Customer Relations
Thank you.
Amazon.com





"Man is born into trouble as sparks fly upward." –Lucifer (Vertigo Comic)


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Well, I supposed the REAL meaning behind my username, Centrd, is now clear. :)

I could have edited it out, but what the hell. I doubt my lack of anonymity on a message board about The Affair, is going to blow up my life over the next 12 days.

Be well, my friends!





"Man is born into trouble as sparks fly upward." –Lucifer (quoting Job 5:7 - Vertigo Comics)

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Someone should also copy and past the important contact info on Facebook.

I would but I'm doing this on my phone.

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So my follow up response from IMDB support after telling them I didn't want a copy/paste response and asked them to forward my message to Colin Needham as requested:

by - IMDb Help Desk (10 Feb 2017 01:47:39 AM)
Thank you for your message.

While we understand your frustration, this decision was made only after careful consideration and was based on data and traffic.

We recommend joining our online community at Get Satisfaction to continue your discussions. Please also feel free to copy and save any useful information on your personal computer prior to February 20, 2017.

----
Regards,

The IMDb Help Desk


So it's not easy finding this Get Satisfaction Community which is entirely separate from IMDB message boards. (And IMDB wonders why their board isn't performing the way they want.)

I was able to find something, including this thread from IMDB CEO Colin Needham which was just updated a few minutes ago, in which he responds to many of our questions and suggestions. (Why Support couldn't just provide the link I have no idea):

https://getsatisfaction.com/imdb/topics/imdb-message-boards


Col Needham, Official Rep
2854 Posts 1019 Reply Likes
Official Response
Thank you for the feedback. We have gathered our responses in an FAQ at http://www.imdb.com/help/show_leaf?boardsclosurefaq which contains the following ...

IMDb.com's message boards will close on February 20th, 2017. The following answers address some of the most frequently asked questions about this transition.

Why didn’t you consider new boards software, moderation or other options to save the message boards?
We considered many options to preserve the current message boards during our extensive review, but in the end concluded that they no longer provide a positive, useful experience for the vast majority of our more than 250 million monthly users worldwide. The message board software is based on outdated technology that is being phased out across all of IMDb, clearing the way for more innovation for IMDb customers.

What will happen to board content after Feb 20th?
The boards and their content will be unavailable. If there is content that users wish to preserve, we encourage them to copy/archive it locally before the deadline, or to submit it (where appropriate) to one of IMDb’s content sections such as FAQs, trivia, goofs or user reviews.

What about all those discussions on smaller name/title boards?
Message boards are always temporary in nature: content is not meant to be kept forever and can be removed for a number of reasons, including expiration (i.e. when a conversation does not see any activity for a certain period of time). There are some interesting discussions with content worthy of being preserved, but that content is better suited to being stored in permanent parts of IMDb (such as user reviews, FAQs, trivia, goofs to name just a few). This not only ensures that the information is archived forever, but also puts this content in front of a much larger audience, instead of the smaller subset of message board users, and makes it easily searchable across all of IMDb’s interfaces and services. Board discussions on the other hand are an unmoderated mix of fact, fiction and off-topic banter which is designed to be stored only temporarily, is scattered across a number of different threads and is only really available on our desktop site.

How will I discover opinions on movies and shows without the boards?
IMDb remains committed to being the best place to discover entertainment content online and to help you decide whether to watch it. We will continue to have user ratings, user reviews, user lists, news, parents guides, personalized recommendations, editorial features, Meta Critic scores, links to critics reviews, FAQs and links to information/opinions on other sites. We feel that these features and the improvements we will make to them will provide a much better experience for our customers in the long term. This is all in addition to the most comprehensive collection of factual information around titles and people.

What will happen to my boards profile text?
User profile information is not affected and will continue to be editable and displayed on the site.

What if I have a question about contributing?
Our Contributors Help board is moving to a different platform hosted by getsatisfaction.com. The same type of questions and topics previously suitable for the Contributors Help board can now be posted under the "Data Issues & Policy Discussions" category.

What else will be moving to GetSatisfaction?
We have created new GetSatisfaction categories for "I Need to Know" to replace the "I Need to Know" message board and "IMDb Poll" to replace the "IMDb Poll" message board.

Will I need to create a new account to use GetSatisfaction?
Yes: is a third-party entity and we do not share user registration data with them. Registering for an account there is very quick/easy (you can also sign up and login using a Twitter or Facebook account).

Does this change impact any other feature?
The private message feature is part of the boards system so that will close too. Otherwise all other site features are unaffected. Users can still create lists, post user reviews, vote on titles and browse our content as usual.


"Man is born into trouble as sparks fly upward." –Lucifer (quoting Job 5:7 - Vertigo Comics)

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Many people on FB are threatening to boycott the site. Perhaps IMDb is in for a rude awakening. Their reasons for getting rid of the boards sounds like crap. I wonder what the real reason is.

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Penny, Needham/IMDB has proven themself to be a dishonest and abusive partner. Why should you or we work so hard to protect them rom their own idiotic policy decisions if they don't care about us?

Ihe wants to kill the user engagement and loyalty, tell fibs about how everyone has moved to Facebook page, and give unrealistic promises like a "better" system that supposedly can't even start to be conceived before they kill the existing boards. If that's how he wants to play it, let him wreck his own site.

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