Why are so many people having trouble with this? It really isn't that difficult.
This show is a sequel to the movie, not the book. In the movie, Mitch exposes BL&L's over billing and serves up a platter of mail fraud charges to the FBI. This way The Firm is taken down and Mitch doesn't have to reveal client files and being disbarred in the process. As is explained in the pilot, after Mitch does this the FBI tears through the BL&L office and uses documents they find to prosecute the Chicago mob. Now, whether or not Mitch can legally or ethically testify against the Moroltos doesn't really matter. They were angry at Mitch for getting the ball rolling. It was his exposing of the over billing that eventually led to the FBI's case against the mob. Sure, at the end of the movie the mob guys seem to be impressed by Mitch's balls, but what they didn't forsee was that this would start a chain of events that would end with the Moroltos in prison. Doesn't matter that Mitch technically didn't do anything to implicate them or that they had no logical incentive to kill him, the mob holds grudges and they love to get even. A year after the events of the movie while in Boston, they try to kill Mitch, just because. To avoid getting killed, movie Mitch and his family enter witness protection.
As for why the FBI didn't do this before, after 8 murders, they simply couldn't. As is explained in the movie, the FBI doesn't have any evidence whatsoever, it's all just theory before Mitch enters the picture. Pay attention to Ed Harris' choice of words in that diner scene. He keeps saying "we believe" and I don't think he mentions evidence once. Seeing as to how law firms are protected by some very strict privilege laws, the FBI couldn't just look through the place until they got something, anything, that concretely tied The Firm to a crime. Enter Mitch's evidence of over billing.
Loose ends? As for using their real names, I'm sure they had fake names when they were in witness protection, but after the head of the Morolto crime family died in prison, they thought they were safe enough to leave witness protection and go back to using their real names. Although, it wouldn't be so outrageous that while in witness protection, they used their real first names but changed their surname. We don't really know and it doesn't really matter either way. What does matter is that they feel safe from the mob now, and every day the mob stays back while the Morolto son devises his plan, they feel even safer. Hell, I believe in one episode Mitch says something along the lines of "if the mob was still after us they would have killed us by now."
Even though all this exposition that bridged the 10-year gap between the events of the movie and the TV series only lasted like 5 minutes in the pilot, it was pretty easy to follow if you've seen both the movie and the first episode.
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