On the first episode they said he was a student who dropped out of medical school to do art. He was "vandalizing" property by painting artistic murals on it and was arrested, and for his community service he was put with the "forgotten" volunteers to do some time. So that's how he was put together with them and why they use a sculptor versus anything else. Though on the last episode he was able to create something on the computer to fit the girl for her wedding dress.
I think the idea for the sculpting, too, is to give it more of a realistic, 3D look of a real person. They take photos of the sculpted bust and show people during their investigations for help. It makes perfect sense.
I agree about the red headed actress. She's not a bad actress, but her voice is very high pitched and childish which makes her character hard to believe.
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