Cold?
I generally love this movie it gets away from the usual Santa Clause in trouble plots but one thing bothers me a little and that is the rather cold manner in which Patti informed Emily of her mother's death. I couldn't imagine a children's social worker telling her in an almost casual manner, "She's not coming home, there was an accident, she died". Also the fact that Emily displayed little or no emotion when informed, I'm sure most kids would burst out crying.
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