Matinees?
I was told by someone who works in the theatre business that approximately 80% of the time for matinees, the lead performer will not appear.
I hope this is total nonsense, because I have paid the exact same price as an evening ticket in the hope of seeing Lee Mead.
If I wanted to see someone else in the role, I would have happily booked for my local theatre to see Craig.
For West End prices, I think that the same consideration should be given for all performances.