The episode you were referring to was episode 11 and just because Guttman is tied to the chair does not mean she can't make a call. If you notice, he was distracted and looked towards the monitor to make sure it wasn't Guttman on the phone. He obviously was not paying attention to the monitors when the phone call came in and that is why he did not know Guttman wasn't the one who called him. I think you spent to much time nitpicking the series instead of just enjoying it for what it was. The was definitely surprised and that was why he looked over at the monitor to make sure. This is not a plot hole in the series!
Now because this series didn't get it's back order of episodes for the full season, the producers had to try and conclude the series in the 13 episodes they were allowed. We were kind of lucky that they hadn't finished filming all 13 episodes yet before it was canceled because this allowed them to give us a proper ending even if it felt rushed. Basically they had the last 3 or so episodes to find a way to finish the series and because of this, everything ended up getting sped up and reduced to plot only.
The last 5 episodes of this series had aired on NBC's website every Friday night until completed. The hopes was that it would find a home there and that the network would renew it after all as web series if enough fans asked for it. So the producers added the last couple minute teaser for the possible 2nd season to get people stirred up. Unfortunately it did not work and the show was never picked up.
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