As a person working in ITSupport . . .
I have had conversations like the one Roy has in the very first episode about know how a button works.
This show is hil-arious, but (sadly?) rather spot on in some aspects in terms of IT support.
I remember reading a story about a guy who worked in IT and he got a call from someone saying his mouse was on the wrong side. He assumed that he meant his buttons had been configured for a left handed person while he was right (or vice versa) and so explained how to rectify the problem. But the guy still said the mouse was on the wrong side. The IT guy then had to travel 4 hours to get to the place where the problem was. And it was literally that the guy wanted his mouse on the other side of his keyboard.
I believe the dude from IT quit that day.
He who never makes a mistake, never makes a discovery
:D That's an awesome one.
Everyone's heard of equally ludicrous stories, some of which may or may not be true, but unfortunately in my experience the more ridiculous ones tend to be true.
I used to do on-call work, where I'd work in the office but then be on out-of-hours support for anything critical at night or over the weekend. Literally just for emergencies. But I'd always get called out for stupid things like 'my Wii isn't working properly now' or 'my DVD player keeps skipping' - nothing to do with work.
But the worst one I had was some guy who was hysterical over his laptop having died and he REALLY REALLY needed to do something for Monday. After trying to work out what the problem was over the phone for hours and hours, I just got on the train and met the guy.
He'd spilled a Jack Daniels and coke all over it and that's why it had stopped working. But he'd decided that that perhaps vital piece of information wasn't so important.
I don't know, IT just seems to half peoples intelligence sometimes...
I don't know, IT just seems to half peoples intelligence sometimes...
It's "halve", as in:
"...seems to halve people's intelligence sometimes...".
http://www.imdb.com/title/tt0035369/ share
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It's 'bavled'
As in "I was totally bavled by ... "
Anyway, this cake is great. It's so delicious and moist.
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http://oxforddictionaries.com/view/entry/m_en_gb0360540#m_en_gb0360540
No it isn't.
http://www.merriam-webster.com/dictionary/halve
Yes it is.
"Half" is a noun - "halve" is a verb.
(Apologies if you were replying to the deleted post.)
http://www.imdb.com/title/tt0035369/
I was :)
shareIt's "slaved", as in:
"...I slaved over the soup...".
Oh, I've gotten those, when some how people just *forget* little pieces of information, like, actually, their modem hasn't worked ever since the cat peed on it, not just "OMG, modem doesn't work!!!!"
My fav example is the time I had a very intense, detailed convo about a computer crashing. After a while, it came out that, magically, the computer had crashed at the exact same second the lights all went out. So . . . there is a power outage? Yes, I think I know why your computer "crashed".
A woman (!) in our office starting screaming once that her pc had been possessed or taken over....
I ran over in anticipation ... Only to discover the daft bint had placed her clipboard on the keyboard...
And yes... She's a manager ... Unbelievable
And if, you know, your history...it's enough to make your heart go whoooooahh
Haha, I get that one every once in a while.
Sadly, what I've been getting a lot of recently is people being unable to log in . . . but they can't even tell which program. Seriously, you can't tell if you're trying to log into the computer, or a website, or your email?!?!
My fav example is the time I had a very intense, detailed convo about a computer crashing. After a while, it came out that, magically, the computer had crashed at the exact same second the lights all went out. So . . . there is a power outage? Yes, I think I know why your computer "crashed".
I don't work in IT. Radio instead, but I have also had a similar discussion. Went something like:
Hello?
Radio station?
Yes, sir.
Why ain't you on the air? And don't gimme no crap about weather innerferense and sh!t!
Well, which station are you trying to listen to? (We have three)
YOURS!
AM or FM?
FM!
Are you sure it's properly tuned to our frequency?
Yes! It always is!
Ok...nobody else has called and everything on this end looks just fine.
Well, the damned TV won't come on either, and I wanna know what's wrong with your station! I wanna listen to the game!
*sigh* I'll notify the engineer. Thank you.
Sometimes I could kiss your mind, Roy. share
I work at a call center and a few of best stories i've had;
1) pouring butter in their DVD drive because it wouldn't open. Asked what happen when he presses the eject button his response was what eject button.
2) guy screaming and yelling at me because his DVD tray won’t hold his CD. Him keep saying to me do you think I’m an idiot, are you calling me stupid. He had his computer upside down and was putting the CD on the bottom of the tray. At the end him saying there saying there should be manual on how to set this up
3) person calling in and their pc won’t turn on. Asked them to check the cables, they say "why do I have to plug any cables in its wireless."
4) I’m on a supervisor call and the guy is yelling at me because we broke his computer and he knows about computers.
Customer: don’t talk to me like I don’t know anything about computers I built my own computer. Have you ever built your own computer?
Me: yes sir I’ve been a system administrator for over 10 years and I’ve built and maintain them.
Customer: cause of you guys giving me a virus I have to replace my hard drive.
Me: hard drive is hardware and virus are software (yes I know is possible) they won’t affect each other. (Yes I know what he meant)
Customer: oh I mean I have to replace my motherboard.
Me: (I knew he knew nothing so I wanted to make him feel dumb) sir what kind of hard drives do you have
Customer: top of the line state of the art. They have 4 year warranty.
Me: oh sounds good, how make are they
Customer: they cost me over $300, the best money can buy.
Me: sounds expensive personally I like western digital hard drives (HDD only come in 1, 3, or 5 year warranty)
Customer: the best that best buy said they were.
"What we have here is failure to communicate"
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