It's great to hear that - I was aghast upon reading the reviews and general consensus of people on this site after watching this film.
The conclusion I have to make is that people where generally watching this film expecting to be scared, personally, as if by 'The Ring' or other such Asian horrors, and thus disappointed throughout their whole time viewing when they didn't get a 'jump' moment.
This was something completely different and entirely satisfying to me...
THE FOLLOWING CONTAINS SPOILERS:
First, was it the English that threw people off so bad? That has nothing to do with acting! In fact, as you mention, it was a major part of the film. But enough of that.
The sense of isolation in a bustling city was achieved amazingly for one. I was very early put into the shoes of the protagonist; What if I had no choice but to trust these...strange people? Maybe they're not so bad, they have their own problems, and I did unwittingly make some faux pas early on.
I kept hoping (as stupid as I knew I was being) for at least one of the hiring couple to come through, explain the graveness of the situation and help poor Rosa. Even the ghost, at least! The way it not only never happened, but got worse and worse was horribly beautifully realized.
The amount of times she was let-down was great too - I'll never forget finding out that the postie was deaf!
All in all, I throughout the whole film wanted to jump in the screen. I found it heartwrenching in a way I haven't experienced in a horror/ghost film before. Maybe it's the big-brother in me. At the same time, I even felt terrible pity for the parents.
...But I'm stepping on your toes now. I was just happy to find that, unlike Rosa in her ordeal, I'm not isolated in the feelings that this film evoked for me (if I may be so bold).
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