Message sent to Kaleidoscope Home Entertainment

CountVladDracula:
A few of my friends and I are very fond of the Hallmark mini-series version of Frankenstein from 2004 starring Luke Goss and we were very excited to find out that Kaleidoscope Home Entertainment was releasing a 10th Anniversary edition this month.

(Your DVD Cat number. KAL8326)

We each received our discs today from Amazon UK. Though we are Americans we have multi-region DVD players and do not have any issues playing imported discs.

The second disc doesn't seem to have a problem but the first disc has some serious issues with the color contrast. Sometimes the images are far too dark, tinted heavily in blue or red or virtually impossible to see.

Here, I have taken comparison screen shots for you to understand what we are seeing.

To the left is the Full Screen American DVD from 2004. To the right is your own Wide screen version paused on the same exact scenes.

What is the good of a nice wide screen format when you cannot even see the picture?

These are all from disc 1. Disc 2 doesn't seem to have as much of an issue with it's wide screen format.

http://i162.photobucket.com/albums/t260/JTheGoblinKing/WTFFrank1_zps7e 7ea72d.png

http://i162.photobucket.com/albums/t260/JTheGoblinKing/WTFFrank2_zps42 0ff6f4.png

http://i162.photobucket.com/albums/t260/JTheGoblinKing/WTFFrank3_zps16 24c059.png

http://i162.photobucket.com/albums/t260/JTheGoblinKing/WTFFrank4_zps71 320293.png

http://i162.photobucket.com/albums/t260/JTheGoblinKing/WTFFrank5_zps45 861a57.png

I was going to review the new 10th anniversary edition for Nosferatu TV, the horror website, but if this is a defect in what is apparently... all of our DVDs... than I will hold off on writing it.

Sincerely,

XXXXXXX XXXX

@ CountVladDracula
You produced within 8 hours 3 new threads about a DVD-release on this board.
Beside several threads you currently create here and on other boards.
Please care about the rules to prevent disadvantages for you:

FLOODING
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Others may get suspected to "commit a crime" by quoting your post.

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So I contacted Amazon UK about the obvious issue with the contrast on the first disc on the 10th Anniversary of the Hallmark Frankenstein starring Luke Goss. And even though I repeatedly told them I had no issue with disc 2 and even sent them screen grabs to show them exactly what the issue was they felt the need suggest flipping the disc over and try playing the other side. The Other side is a label that takes up the entire disc, you idiot! If I was playing the wrong side how did I get screen grabs??! Or is it supposed to be a two sided DVD where one is for bats to watch and the other is for humans?

On the bright side Kaleidoscope Home Entertainment gave me an E-mail address to their technical department and wanted me to tell them about it.

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I hope Kaleidoscope Home Entertainment does not intend to leave it as is under the assumption that those who have never watched the American version would not notice the difference. There are scenes so dark all I can see are the glisten of teeth. And the second disc (quality wise) looks nothing like this overly-dark part 1 disc. The second DVD is a lot more bearable to look at. I have poor eye sight and I can tell there's something very wrong without even referencing the original American DVD. This isn't right. I would not have been able to follow the movie without the original DVD to serve as reference.

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