MovieChat Forums > Las Vegas (2003) Discussion > The Real Casino Surveillance

The Real Casino Surveillance


I initially started watching this show because it was so far fetched and to get a good laugh but then it grew on me anyway. I have over a decades worth of surveillance experience at a major casino. If anyone has a specific question on how something is actually done ask away.

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Is the surveillance on the show realistic at all?

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Is the surveillance on the show realistic at all?

The show is about 20% realistic. You'll have to be more specific to get a more specific answer however.

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If they can do that face match, how come when they cannot find someone, their license do not help with that? I mean, granted they wouldn't be able to do the whole USA, but in Nevada, they should have a database of faces so that when they do the face scan, it should match points on a license. If that makes any sense...? lol.

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If they can do that face match, how come when they cannot find someone, their license do not help with that? I mean, granted they wouldn't be able to do the whole USA, but in Nevada, they should have a database of faces so that when they do the face scan, it should match points on a license. If that makes any sense...? lol.

First let me state that the facial recognition software is extremely expensive and requires the casino to pay a monthly subscription even to be able to use it. This automatically rules out all but the largest casinos. The smaller ones don't use this software.

The database of faces are only people of suspicion or people who have been caught already doing something they weren't supposed to be doing (counters, thieves, etc.). This database is a nationwide database and is not state specific. Casinos across the country receive the same updates. This database DOES NOT include state ID's or state licenses. Casinos DO NOT have access to DMV records or photocopies of peoples licenses. Only on the show can they pull up copies of someones license.

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You just answered my question about the surveillance on the show being realistic. The facial recognition software is expensive & I doubt The Montecito makes than kind of money considering all the other "real" casinos around in Las Vegas.

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Awesome Dia :) Thanks for the answer!!! :)))

I have another!

Can they legally get away with the stuff they do? I mean, with tracking down visitors, interrogating, and everything cops do? They never want to involve the police...which seems okay because (of course in the show) they always 'solve' the problem.

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Can they legally get away with the stuff they do? I mean, with tracking down visitors, interrogating, and everything cops do? They never want to involve the police...which seems okay because (of course in the show) they always 'solve' the problem.

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Surveillance doesn't work in real life the way it does on the show. At all. If there's been a crime committed on the casino's property surveillance will look back at the relevant footage and try to find adequate coverage. This coverage is looking for two things: 1. The unquestionable identity of the suspect (i.e. a perfect facial shot) and 2. The crime that was committed.

Once this footage is acquired it is handed over to either the State Police or the Gaming Commission depending on which state the casino is located in. Once the footage is handed over the responsibility of Surveillance is complete.

Surveillance does not get involved in any of the events after handing over the footage. They don't interrogate or do anything police do.


On a side note one of the things that bugs me about the show is all the people coming and going from the Surveillance room. NO ONE is allowed inside surveillance except surveillance, the owner of the casino, the General Manager of the casino, a select few top director's from the casino, state police, and the gaming commission. There are no very attractive casino hosts coming and going. There are no guests brought in for questioning. Local police are not allowed in. US Marshals are not allowed in. And in most cases even the casino employees themselves do not know who the surveillance operatives are. We wear our own clothes, do not wear casino badges, and we have our own private entrance/exit and dining room. This way when we're walking around inside the casino even the employees think we're guests. When there is an active investigation going no other department is included. The hosts aren't told, the pit bosses aren't told, even security isn't told.

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I'm afraid your post has put me off from wanting to be the next Danny McCoy of Las Vegas.


You better hit bull's eye, The kid don't play. Slice like a ninja, Cut like a razor blade

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I don't blame you. 99% of the time it's an extremely boring job. It's only every once in awhile that something actually happens and even then the chances of actually catching it live are even smaller. The hardest part of the job is staying awake usually.

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I actually though Ed was in the Mob and not the CIA. I also thought that the show portrayed how it was done in the good old days. The Montecito does not want to involve the police because they might be selling drugs and guns in the back room. The Montecito seems to be a very large (fictional) hotel so some of the things they do could happen.

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[deleted]

How often do you have to sprint across the casino to tackle a guy who's escaping with this week's plot device?

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Is it true that security has their own entrances, and they're not allowed to fraternize with the rest of the casino employees? That most employees don't even know who works in the surveillance room?
Are all surveillance rooms on site, or are they also set up at remote locations? This was hinted at in the series at one point IIRC.

"if it was any good they'd have made an American version by now." Hank Hill

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Security doesn't have their own entrance and dining area but surveillance does. But only in the larger casinos. We wear our own clothes and no name badges. We also can park wherever we want, whereas other employees must park in the designated employee parking areas. Of course some casinos have their surveillance wear uniforms and name badges which is ludicrous.

It is true that surveillance is discouraged from fraternizing with other employees. This is a practice I'm split about. On one hand I can kind of see the casinos point of view that they fear we may let a friend get away with something other people would not. On the other hand, after working with the same people day after day, year after year, you're going to make friends whether you intended to or not. It's inevitable. If they don't trust me to treat someone I'm familiar with the same as someone I've never met then they shouldn't have hired me.

Each casino places their surveillance room based on available space. Some are in the basements under all the people and games. Others are in a hotel room tweaked out to handle our equipment. None are in remote locations however they are all on the property.

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Interesting stuff, thanks for the info. So it seems that "Las Vegas" took quite a bit of artistic license in it's portrayal of surveilance.

"if it was any good they'd have made an American version by now." Hank Hill

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Definitely.

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Diaboyos, are you still reading here? I pretty much watch Las Vegas every day and I've enjoyed reading your answers to other's questions.

I guess my main question is, if the show had followed real world practices in casino surveillance (and security), would it have been as enjoyable a show to watch?

And, according to the show, the Montecito was the largest casino in Vegas, bigger than the Wynn or any other which was why it was always a robbery target. So I guess another question is, how easy is it to big-time rob a casino, the kind of robbery a la Ocean's 11? I know the main floor is set up to avert smash and grabs, altho they do try it, but has a casino in Vegas, or anywhere else, been successfully robbed of millions? Thanks.

BTW, you can isolate a quote from the main body by putting quote then /quote in brackets on either side of the quote.

*Amarillo* --Euripides? Eumenides!

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I guess my main question is, if the show had followed real world practices in casino surveillance (and security), would it have been as enjoyable a show to watch?


Definitely not. If it followed what they really do it would be an incredibly boring show. I think they used to have a show that dealt with casino surveillance and security but it flopped. It would be like watching COPS.

Although I guess they would edit out all the boredom and only include the exciting stuff.

And, according to the show, the Montecito was the largest casino in Vegas, bigger than the Wynn or any other which was why it was always a robbery target. So I guess another question is, how easy is it to big-time rob a casino, the kind of robbery a la Ocean's 11? I know the main floor is set up to avert smash and grabs, altho they do try it, but has a casino in Vegas, or anywhere else, been successfully robbed of millions? Thanks.


It's not as hard as you would think or they would have you believe. However an inside accomplice, or more likely several, would be required. There are places you just cannot get to unless someone inside lets you in. Cutting the power is worthless that just seals the room, and besides there are several off-site generators that literally restore power within one second.

So it's not impossible but several employees would have to be willing to leave with you once the job's done.

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Nonsense. The security/surveillance procedures are going to vary at literally every single casino, in every single city and state based on corporation policy and state laws.

I assure you, if the "local police" or "US Marshal" want in, no amount of casino policy is going to stop them, no matter what you may think. Casino policy doesn't trump court orders, warrants, exigent circumstances, etc.

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I assure you, if the "local police" or "US Marshal" want in, no amount of casino policy is going to stop them, no matter what you may think. Casino policy doesn't trump court orders, warrants, exigent circumstances, etc.


I think you're confusing cooperation with law enforcement with actually allowing them into the surveillance room itself.

When a law enforcement request for relevant footage is brought forward through proper channels, of course we will dub them a copy. The request for footage; however, does not grant them entry into the surveillance room. They cannot come into the room to watch the recorded footage or to watch a live feed. If either of those circumstances are requested through a valid process there is a separate location that has access to these things. They are not allowed access into the surveillance room.

What you suggest is that the warrant or court order actually specify that they be allowed into the surveillance room itself and there is no need for such an order unless the crime actually took place inside the surveillance room. In that instance, then I suppose, yes, people who are not on the approved list would have to enter the room.

And have we turned away law enforcement requesting access who were not on the approved list? Yes we have.

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Sure you have.

Bullsh*t

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Sure you have.

Bullsh*t


Seriously? It took you almost 8 months to reply and that's the best you could do? Of course you would know more than I would about how things work in surveillance because you've been doing it for close to 15 years now. Oh no wait! That wasn't you that was me! You need to stop showing your ignorance by trying to speak about things which you have absolutely zero knowledge of. You're only embarrassing yourself.

Thanks for bumping the thread it had gotten a little stagnant but because you've proven yourself to be a worthless troll with nothing to add to this thread, or any other likely, you are now on ignore. As trolls like to have the last word I'm sure you will respond to this even knowing that I won't see it. Pointless but that's what simple-minded people like you do.

Now for the rest of the forum readers I apologize for the low intelligence troll that invaded our thread and invite you all to ignore it to make for a better IMDB experience. And as always if anyone still has any questions about how something is done ask away!

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I worked at a native american casino for over a decade. EVERYTHING Diaboyos has stated is spot on! AND yes we could have turned away U.S Marshalls, FBI, CIA...and even Jesus because it's Sovereign Land. There are still some small Casinos here in California, where if a crime is committed, they don't ever call the local police, they just call the Tribal Ranger and they deal with it directly.

And yes, facial recognition software is extremely expensive for commercial use.

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faciel recognition software is not that expensive
i dont know what casino you have worked at but if your casiono gets charged a monthly fee to use said software then they are getting ripped off
i have a friend who is very paranoid who and has security cameras around his property directly linked to his home computer network. and on his computer is installed a facial recognition software at which he runs every face that walks past his property or through it around it through his property and stores that on a hard drive in a safe he has in his house. and this software only cost him a few undred dollars

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How does surveillance deal with card counters? Its not illegal, but the player can be kicked out anyways?

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"How does surveillance deal with card counters? Its not illegal, but the player can be kicked out anyways?"



Yeah it's not illegal but since the casino property is considered private property they can ask anyone to leave at any time for any reason. If you get busted counting cards you can rest assured that surveillance has already gotten a great facial shot of you before security ever approaches you. Your facial shot will be sent to all of the casinos in the area before you even get to your car. And when you go to your car they'll get a shot of the make/model/license of that as well. So if you immediately go next door to another casino they already know you're coming. If the casino utilizes facial recognition software your picture will be sent to that database as well which will then be distributed to casinos around the globe. Everyone will know you count.

The up side is that since it's not technically illegal they can't really ask for the money back if you win big. They just wanna get you out before you win any more. And actually, it's the winning streaks that draws the unwanted attention anyway. People get greedy and it draws attention. If you're steadily playing a $5-$10 bet and you suddenly raise it to $100 or more it's a dead giveaway.

You will most likely be 86'ed for counting, meaning you can't come back. There's two different kinds of escorts out. There's a walk-off which means you can't come back for 24 hours and there's an 86 which means you're permanently banned and if you come back you will be arrested for trespassing and sent to jail.

Most "good" surveillance operatives know the most popular forms of counting. Over the years I've been trained in dozens, many of which are little known and little used today but still work quite well. I've actually been asked to leave a casino I was playing at once because the surveillance guys there knew me and knew that I knew counting methods that they didn't. And I wasn't even counting!

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Are the cameras in the real casinos really that good? I mean, in the show, the cameras look like they're better then HD. They can zoom extremely with great clarity and resolution. Or is the image software nearly as good as in the show?

It's bordering on resolution the CSI Miami gets from traffic cams. :-P

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"Are the cameras in the real casinos really that good? I mean, in the show, the cameras look like they're better then HD. They can zoom extremely with great clarity and resolution. Or is the image software nearly as good as in the show?

It's bordering on resolution the CSI Miami gets from traffic cams. :-P "



It depends on how much money the casino is willing to dish out on cameras. The one I'm at it does look just like HD. I can tell the time on a watch on somebody's wrist or read a text they just got on their phone. Good looking girl just slipped someone her number? I got it too. You can zoom in and get a perfect, distortion-free shot of someone's face using a camera on the opposite side of the casino. Most people assume when they're being watched it's by a camera overhead so they have a habit of looking straight up. We're not. We're all the way on the other side of the building.

Of course the casino isn't filled with cameras that good. The fixed cameras (the ones that don't move) are lower quality than PTZ's (Pan Tilt Zooms) because they don't need to be super quality. Some fixed cameras you'll see are the ones above a table game looking straight down on the game and people playing. The key though is that we're the only ones that know which ones move and which ones don't so it keeps people on their toes.

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now i know you are full of *beep* because most states including nevada have passed a law that states casinos can not ban a person for card counting.

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faciel recognition software is not that expensive
i dont know what casino you have worked at but if your casiono gets charged a monthly fee to use said software then they are getting ripped off
i have a friend who is very paranoid who and has security cameras around his property directly linked to his home computer network. and on his computer is installed a facial recognition software at which he runs every face that walks past his property or through it around it through his property and stores that on a hard drive in a safe he has in his house. and this software only cost him a few undred dollars


*sigh* Where to begin. The fact that you're comparing your friends home software to the extensive software casinos use is laughable. Your friends software does not include a database of thousands of criminals from around the globe. Also, this database is updated monthly with new faces. This is what the monthly fee is for. Not the use of the software but for the updates to the database of photos.

now i know you are full of *beep* because most states including nevada have passed a law that states casinos can not ban a person for card counting.


Are you even old enough to get in a casino? Because you obviously have never worked in one. All you have to do is watch a casino show on the Travel channel to see that people get banned for counting all the time. I would tell you to go to a casino and count cards and see what happens if you're caught but you probably don't know how to count cards. But frankly I couldn't care less whether you believe me or not.

The fact is that a casinos property is private property and we can ban people for no reason at all if we want. That's why people get banned for counting even though it isn't officially illegal.

Anyone else have any intelligent questions I'm always watching...

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[deleted]

Diaboyos,

How many people typically watch each 'game'? For instance, is there usually one person in charge of watching each blackjack table or is one person watching multiple tables at a time?

Also - How much would surveillance interface with security? By that, I mean...would you direct security to certain areas and would they ask you for help in watching something/someone?

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How many people typically watch each 'game'? For instance, is there usually one person in charge of watching each blackjack table or is one person watching multiple tables at a time?

Also - How much would surveillance interface with security? By that, I mean...would you direct security to certain areas and would they ask you for help in watching something/someone?


Good questions. Surveillance is one of a casinos smallest departments. One person is watching multiple things at any given time. For example, I have 20 monitors in front of me at my station now, each with it's own game or person of interest on screen. Usually, the only games that are actually watched "live" are the games with high amounts being bet or games where a person of interest is playing. All of the other games are still being recorded so we can go back and review something if need be but usually the only ones we watch live are the ones with high stakes. That is, of course, unless there are no high stakes games at present and we're just bored. Then there's no telling what we're watching live.

Surveillance and Security work very closely together. We will inform them of areas and persons of interest so they can be watched on the floor by security personnel. As well, they will inform us before they approach someone so we can already be watching before they make contact. Many situations tend to explode when money and alcohol are involved so security wants us to already have eyes on the situation before it ever starts. It's a safe bet to assume if you are ever approached by security you have already been on film for about a minute and a close up shot of your face has already been taken.

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Interesting.

One more...how common is the technology which can (supposedly) show when a win is genuine excitement vs. possible cheating?

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That all comes down to the expertise of the surveillance operative watching the game. There are dozens of different counting methods, with a handful being the most popular. Combine that expertise with the rise and fall of the persons bet and we can tell you the probability that they are counting. Many new surveillance operatives don't even know how to count cards so they don't know how to catch a counter either. Until they learn how they aren't given the responsibility of watching a suspected counter.

We do have programs that we can use to calculate the odds that someone was counting but those are usually used after the fact and not during the live game. We have to input the count and the bet which isn't easy to do on a live game while you're also trying to watch it and keep up, especially at a full table.

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I will say that Diaboyos does have a good grasp on the ins and outs of Surveillance and how well they work with other departments. I have worked at a local casino for more than 8 years, with 6 of those in security itself. We do have a good surveillance staff where we work, and they do watch out for us. They let us know when there are certain things going on, and they do get us some good pictures (now that they finally upgraded the cameras). We do try to let them know when we are making approaches, and for what reason. No, we are not allowed to sit there and tackle patrons or fight with them, unless they become combative. We are very limited in what we can do to them at that point, which is primarily getting them under control. We just had a guy over New Year's morning that wound up having to suplex a patron because he was being combative, and the supervisor in his grasp apparently also took a ride because of that suplex. We do happen to work closely with our county sheriff department, and we have a good rapport with them on my shift. That being said, we try to handle everything ourselves, and only call the sheriff's dept. out if there is a combative person, they are trespassing, battery (no assault in our state for some reason), or there is a theft or other major reason. We do reserve the right to refuse admittance to anyone, and we have to have that prominently posted. Most of the time we deal mostly with drunks, but occasionally we do find people who are cheating one way or another. Casinos have seen a definite decline in certain crimes as a result of phasing out coins. We do also receive updates from other casinos and react accordingly.

It is actually a good job to be in, as long as you do your job you almost have a guaranteed job for life, but it's not for everybody. The only reason why I want to leave the casino business is I need to earn more money, and I actually have one of the highest paying jobs in the casino, just that I have too much money coming out of my check ahead of tome to make my pay seem good.

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I have a general question. Does surveillance watch every person who walks in and know everything about them right when they step people always think we are years younger than our age,and we have always watched people on tv get asked to show id when they were too young to be in a casino. So, when we turned 21, we planned a trip to Vegas waiting for someone to ask us to show id,so we could say we had them,and nobody did. I was curious if they already knew our age or if it was just a coincidence that we didn't get asked.

"I ate the fuzzy Certs. They tasted like keys."
-Lorelai Gilmore

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Big brother doesn't watch THAT closely lol.


There is always too much month and not enough money.

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I have a general question. Does surveillance watch every person who walks in and know everything about them right when they step people always think we are years younger than our age,and we have always watched people on tv get asked to show id when they were too young to be in a casino. So, when we turned 21, we planned a trip to Vegas waiting for someone to ask us to show id,so we could say we had them,and nobody did. I was curious if they already knew our age or if it was just a coincidence that we didn't get asked.


It's solely up to the security guards posted at the entrance to ID someone they think may be underage. If they let someone through who is underage they can lose their jobs so they usually ID anyone who they even think may be underage. Same as at a liquor store. It's at the vendors discretion.

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yes i am old enough to go into a casino.
plus almost every state law states that because cards are a game of statistics and that counting cards is all based around statistics then a casino can not ban a person for counting cards.
and there have been many cases where people were banned for counting and then sued and won said cases

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plus almost every state law states that because cards are a game of statistics and that counting cards is all based around statistics then a casino can not ban a person for counting cards.
and there have been many cases where people were banned for counting and then sued and won said cases



You got a link for all these state laws that say they can't ban someone for counting? There are no state laws that prohibit counting but as far as I know the only place that can't ban someone for counting is Atlantic City. Likewise, the only case I'm aware of where someone sued and won after being banned for counting is Uston v. Resorts International Hotel Inc., 445 A.2d 370 N.J. 1982, which goes back to Atlantic City as well. Not counting the Indiana case because it's being appealed after the casino won the first round.

We ban people for counting every day. Also, Atlantic City still bans people for counting they just claim they've been banned for another reason. Remember the casino is private property. We don't need a reason to ask you to leave and you can be sure when money is at stake the casino will say whatever they want to get you out.

Also, we don't have to ban someone we know is counting. We can limit their bet to the bare minimum (usually $5.00). Once they are no longer able to fluctuate their bet with the cards they usually leave on their own lol.

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Thanks for offering your insights!
How long are the tapes (are they even tapes today) kept? Is the zooming and roving capabilities shown on the show possible?
I'm sure you've seen some things on camera that might have a little prurient interest, no? ;)
Thanks again.

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"Thanks for offering your insights!
How long are the tapes (are they even tapes today) kept? Is the zooming and roving capabilities shown on the show possible?
I'm sure you've seen some things on camera that might have a little prurient interest, no? ;)
Thanks again."


Some casinos still use the old VHS tapes and VCR's, mainly the smaller ones. The larger ones have mainly all transferred over to digital. The cost of switching from analog to digital costs several million dollars so alot of casinos don't see it as cost effective and have decided to stick with analog for now. Some have moved just the most important cameras over to digital and left the rest on analog.

Analog has some deciding detractors however. We all remember how VCR's can eat tapes. Now if this was a single camera being recorded that's not a very important shot it's not really a big deal. If it's a quad (4 pictures on one screen) or a mux (16 pictures on one screen) and the tape gets eaten then you've just lost 8 hours of coverage from up to 16 cameras. Not good. Also have you ever gone back on a VHS tape and paused it to try to get a still shot? It's not easy. The picture is almost always grainy or jittery which makes getting a clear shot almost impossible. Digital fixes all this. You can pause a digital shot and it's clear as day, plus there's no tapes to be eaten so no coverage is potentially lost.

Another important reason to switch from analog is the changing of the tapes. Each of the three shifts (day, swing, grave) has to change the tapes in hundreds of VCR's which can take up to 10 minutes or so. Between the three shifts that's about half an hour a day where nothing is being recorded at all. The times that this process occurs is highly confidential obviously. In addition, when this happens it takes the operatives away from their screens and over to the VCR's so in a three man room that leaves only one to watch the entire casino.

As far as the camera capabilities shown on the show I haven't watched it in a long time now because it's been taken off the air here but it's probably safe to say everything they show can be done. The cameras are far better than most people realize.

The length of time the coverage is kept is determined by the casino and per the laws set forth by the governing authorities of the state the casino is located in. Two weeks to a month for analog is a safe bet. Digital coverage is kept much longer depending on the size of the storage device. When it fills up it starts over by overwriting the oldest coverage.

Yes I've seen many things in my time as an operative. I've seen people making love in the elevator (many times it's actually pretty common!), seen people making love in the pool (or out of the pool!), seen people making love in a car (with their spouse asleep in the hotel!), I've seen people commit suicide, I've seen people murdered, I've seen people die of natural causes while their worthless wife tries to spin off the remaining credits in the slot machine while medics try to revive her husband who is convulsing and foaming at the mouth at her feet, I've seen the real mafia (yes they still have a hand in casino operations), and I've seen celebrities galore. I've seen it all and more and it's all been recorded.


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This has been a great insight, thanks!


Two more questions:

What casino do you work at and where are the blind spots? ;) lol

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Thanks a lot for all the information.

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No problem. If anyone else has any questions just ask.

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Totally cool thread.

While I have long believed most of that stuff was TV fiction, but one I have had a few "dicussions" with other people is the ability to take a fuzzy picture and clear it to HD quality. If the pixels ain't there, they ain't there.

Right?

You mentioned the Monticeto didn't come across as a big casino in an earlier post but that doesn't seem to jibe with both the outside size and the whales that come in.

They who give up liberty to
obtain a temporary safety deserve
neither liberty or safety

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How fuzzy are we talking? Slightly out of focus or just a blur of color? We can sharpen images up to a point using the same programs that anyone would have access to. If it's not even recognizable then no it can't be sharpened. Although the government probably has programs that can do this that aren't available to the public.

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I don't do any sort of surveillance like Diaboyos does but I work with computers.

The important thing to consider is that if images are blurred and obscured in a raw image, you can't magically sharpen an image to restore the obscured features. Some kinds of image processing can make an image easier to interpret though. For instance sharpening or doing edge detection on an image may make it easier for someone to see certain things, but converting a low res image to a high res image is pure fiction. When TV shows show image enhancement like that, what they do is start with the high res image and progressively blur it to make it look like it's lower resolution, then they just show you the sequence in reverse. They never make high-res high-quality images from low-res original images; that's impossible.

The other thing you have to consider, though, is that in some situations people can work backwards to determine what a blurred or low-res area of an image shows.

You've seen images with text blurred or pixellated, right? Well on its own you can't work backwards to get the text. What you can do however is try to create images with what you think the text and text background might be, often a bunch (millions, billions, trillions) and then apply the same bluring/pixellation procedure that was used on the original image. Then you compare the original to all your attempts, and find the top matches. Then you see if any of those top candidates make sense in context, if not, you probably screwed up the text alignment or blur/pixellation algorithm. If you know the text background and can recreate it perfectly in your sample test images before the blur process, or if the background is known to be a solid color, that makes the process much easier.

That is why blurring credit card numbers or other sensitive information is not safe. Particularly if the image is high resolution and the text is high contrast, someone trying to find out the number does't have to discover the whole number. If the blurring/pixellation job is done poorly, someone looking to get the number can simulate blurring each digit and match the obscured digits one at a time, which is just about instantaneous (only 10 options per digit, times 10).

Low resolution or low quality optics are harder to "reverse" like that than algorithmic blurring of high res images, but to some degree it can be done.

If you're looking for more detail, search the web for information theory, data encoding, and kolmogorov complexity.

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Somehow I missed your post tymesf. Great info thx!

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Thank you so far Diaboyos. Very interesting stuff for a Las Vegas fan and IT guy. I have some questions too

- can the software automatically follow persons or do you do that per hand?
- In the show they often follow persons via face recognition software and even go back in the backups finding and following persons, is this possible or do you do that also per hand?
- In the show they very often use contacts at the police, military, CIA etc. Is there something like that or do you just use this database from the face recognition software?
- Also I'm a bit interested in the IT Infrastructure. How many servers, disk space, cameras etc. do a bigger casino has? (a bigger one who can afford face recognition software)

Also I read that face recognition isnt very good. The ones authorities uses are pretty crappy (or they just cant afford better software and cameras?)

And finally. Whats your personal favourite casino and why?

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No one has asked you, but, are you in Nevada, Connecticut, New jersey or maybe South Dakota or Louisiana.

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- can the software automatically follow persons or do you do that per hand?


It is done manually.

- In the show they often follow persons via face recognition software and even go back in the backups finding and following persons, is this possible or do you do that also per hand?


This is also done manually. Although you probably could do it automatically but even the richest casinos aren't gonna pay for what that would cost as it is rarely needed. That's government/military grade surveillance.

- In the show they very often use contacts at the police, military, CIA etc. Is there something like that or do you just use this database from the face recognition software?


If there's something that involves elevating the situation to the next level then we would simply pass the information along. That would be the end of our involvement. We do work closely with the local and state police but if the situation warrants bringing them in then it becomes their problem. We recently assisted the Secret Service in a counterfeit operation (counterfeiters love to try to wash their money at casinos) but we never found out what happened. We just pass along information and never really know how it concludes.


- Also I'm a bit interested in the IT Infrastructure. How many servers, disk space, cameras etc. do a bigger casino has? (a bigger one who can afford face recognition software)


Can't give specifics here. A large casino can have over 1000 cameras throughout the property. Many are hidden and not the ones in bubbles on the ceilings :-) Look closely at the surroundings and you can probably find a lens looking back.

Also I read that face recognition isnt very good. The ones authorities uses are pretty crappy (or they just cant afford better software and cameras?)


This really depends on the quality of the footage you are trying to screen which in turn depends on the quality of the camera being use to get the footage. As well as the storage medium. If you're using crappy cameras and storing the footage with a VCR you're never gonna be able to use facial recognition on it. Well...rarely. If you have great cameras and a DVR in HQ it would be much easier. If you're trying to do it "live" you need simply get a good facial shot of the subject for comparison. Not hard at all. The software then measures the shape of the eyes and the distance the eyes are apart from each other because those two things are very difficult to alter. Even so you may find yourself wading through hundreds of hits.

And finally. Whats your personal favourite casino and why?


None really lol. I don't gamble. After spending so much time in one for work the last place I wanna be when I'm off work is in another one.

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Hmm...good stuff.

Can you get in trouble for giving information out like this?

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Hmm...good stuff.

Can you get in trouble for giving information out like this?


Na. I haven't given any secrets away. This is all just general information on what real surveillance does versus how it's portrayed on TV.

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One of my biggest peeves with the show is the number of times they have guests on the casino floor with full face masks. I worked at Harvey's Lake Tahoe as a security officer and then transfered into Slot Audit after Harrah's purchased the Harvey's properties. In security we were told that masks and full face makeup were allowed on halloween in the halloween party only.
Also security isn't the only department that is supposed to check IDs. Any employee on the casino floor is supposed to ask if they think the individual is under age. When I worked there the fines for letting an underage person play and get caught by the gaming commision were about $10,000 for the casino and the individual. Also there were only 3 violations for the casino before they lost their gaming license.

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Diaboyos,

Thanks for all the info...

As for the ID checks, in Mississippi while on a trip last year my 40 year old wife got carded every single time she gets near the casino floor. Then again she's more than cute.

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I've been wondering if they really have zoom-in technology like that. On just a regular picture on a regular computer, you zoom in as far as they do and you get a big pixelated mess. However they seem to be able to zoom in on like a coffee pot, get a reflection, and have a perfect image of that all blown up.

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Yeah that's just in the movies. We have access to the same photo software that anyone does. Now if it was a live shot then yes the cameras do support amazing zoom capabilities. But as far as zooming in on a picture already taken we don't have anything that allows us to do what they do on the show.

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very interesting thread - i just caught my first 2 eps of this show - which also happened to be - apparently - the last 2 eps. My DUH reaction - much like any CSI show - the local casino/police/even FBI would LOVE to have equip that good/fast/etc.

Surprised no one commented about the movie 21 - which ISH was one of the more realistic movies ive possibly ever seen (excepting the last part...). I read the book (the first one) that the 21 movie was based upon. Back then - ??early 90s?? - apparently one detective agency kept a hard copy book - it had a color name for it (the "redbook"? "bluebook"? for the cover color) -- and ALL the major casinos - around the world all used it. His real name was in the book - i googled him - sure enuf - and that family-run detective agency has since gone bankrupt - the software AND monthly updates - too definitive now.

So in real life these card counters did travel all over the world - quite interesting - and did get roughed up / threatened in more than one place - he mentioned ??aruba/spain/monta carlo/Vegas being places they looked MUCH MORE than unkindly upon card counting.

And yes they did have to resort to various costumes/fake names/fake background stories - very much detailed in the book - because of that one book being global. If ur a whale that can rip off Vegas for a cpl million, a plane ticket is dirt cheap.

As an aside - i recall some history channel show about fort knox -- and one ex-employee that talked on camera about working there - said after ??15-20?? years (this was back in the 80s?) - one day they said "thanks... dont come back" - not that he did anything wrong or was under suspicion - the ONLY credible successful "attack" on places like this would have to be an inside job. He'd simply been around long enough.

An aside-aside -- the Keith Richards book - some guy they hooked up with back in about early 70s - his name is in the book - he had been with the secret service (was in training during JFK thing) - he setup their security at their early large concerts based upon his Presidential Detail knowledge - which pretty much wrote the book on how such things are handled now.

MAYBE YOU CAN COMMENT: i worked at a phone company - a Walton called up - his bills were sent to a POB in Bentonville AK -- i asked him if he was "one of them" - his comment was 'there's alot of us around.'

MAYBE you're BEST stories are about celebrities - u cant name them per se - but im sure you've seen -- lets call him "Harley Heen" bust stuff up - make a drunken ass of himself. Or worse.

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Diaboyos,

I have a question for you.

What brands of cameras would you recommend for a home? I obviously can't afford a $10K system, but I'm having a heck of a time building a home security system. I tried 4 different cameras and all were crappy. I'm looking for something with at least 720p resolution, preferably 1080p. Cause like you mentioned, if you don't have high resolution, it's basically worthless trying to identify a suspect.

Thanks

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What brands of cameras would you recommend for a home? I obviously can't afford a $10K system, but I'm having a heck of a time building a home security system. I tried 4 different cameras and all were crappy. I'm looking for something with at least 720p resolution, preferably 1080p. Cause like you mentioned, if you don't have high resolution, it's basically worthless trying to identify a suspect.


Sorry for the delay in responding I was out of town for awhile. The brand of cameras we use where I am at is Pelco. Unfortunately, the really good cameras go for upwards of several thousand dollars each so it's not really viable for home use unless you're rich. I really couldn't help you more than that I haven't worked with a home surveillance system before. Good luck!

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