Maybe it was all over the news in 1901 (the year given for its sealing), but throughout the movie, the staff in 1990 denies its existence. So they definitely tried to keep it a secret. The lead character spends the entire movie hunting for it.
They deny its existence to Elaine, after she witnessed a murder, and to the police investigating the case. Duh... On the other hand, Alan mentions that he heard about the 13th floor when he started working at the hotel. Of course they would keep it a secret now, given what they were up to, but that was a recent development.
Maybe you don't, but when a hotel is open for 89 years, the guests are going to wonder at some point why they walk up two floors worth of stairs to go from 12 to 14 when 13 allegedly doesn't exist.
Oh, I... definitely would, after spending my first years in an old peculiar building with a sealed off section of its own... But usually guests don't stay that long at hotels, and they're either in town for business or for pleasure, therefore they won't waste their time paying attention to that sort of details, unless they're obsessive compulsive. Not to mention that, unless there's a fire, they won't take the stairs to the 14th floor. They won't even take the stairs to the 2nd... And even if they do notice that, if they do notice a locked service door between floors, what do you think it's going to happen? At most they will ask the staff about it, only to be told it's a floor that's closed to the public, and used only by the staff. Which, until very recently, was actually true.
Same with the elevator. Isn't it strange that the detective in 1990 is the first to ever acknowledge that it takes twice as long to get from 12 to 14 when there supposedly isn't a 13th floor?
If it wasn't for the indicator light he wouldn't have noticed it. What if only the service elevator has one of those? More importantly, what makes you think he was the first one? The floor may be sealed off for 89 years, but the movie covers only a few days, and a handful of characters. It wasn't a secret at the City Engineer's Office. Thomas Bergen knew about it. Many others probably knew too.
Bottom line: it's a huge plot hole in a pretty cool movie which just doesn't bear close scrutiny.
Isn't that a popular term these days...? It isn't a plot hole. The 13th floor wasn't a secret, technically it was a staff only area, like all hotels have. It was only kept a secret during the 16 murders, which weren't supposed to take that long to begin with. And as you can see, if one started digging one would eventually get to the bottom of it, through the people that knew about it.
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