writing to companies does not get you free stuff in 2016
maybe this worked in the 80's, but today all you get is a big go f yourself in response from "customer service." i tried writing to smirnoff vodka because my local chain grocery store was not honoring manufacturer's coupons. tried acting as important as possible, told them i was a loyal customer and would regularly buy in bulk when they issued coupons. they said there was nothing they could do. so no, they didn't send me a free case of bottles to make up for this like mr. shoop said they would.
Larry Gaylord: "a billion people come in on a day off, and they don't flip out!"