The Last 15 minutes

I just watched this for the first time. I replayed the last 15 minutes 4 times, and my attention was riveted to the screen each time. I do think that many consumers would pay a bit more for quality and American work, but these days, we aren't given a choice. So many companies have "off-shored" work and moved work to "low cost centers" that we aren't given a choice. I feel that the "pioneers" (traitors)of the practice of offshoring gave their competition the excuse needed to follow suit. I do tech support for an international IT company and work in the US. The vast majority of the work now is done in India, Philippines and Costa Rica. When accounts the company handles get in trouble, the jobs get brought back here, till they are stabilized and the customer is satisfied, then the jobs get sent back to the low cost centers, to cut costs again and increase profits, but the ultimate end users, the workers we handle on the phone prefer US help, US tech support. They don't get a say in it, their companies demand lower support costs, my company demands higher profit margins. End users express gratitude on the phone when they can get a US worker to help them solve their computer problem and beg NOT to be sent overseas, even if the team needed to fix the problem is out of the country. They want US workers to solve it for them.

You got to remember that the country's economy is in a mess and the big shots don't care. The common person doesn't care either.